Quality Management

Question 1

What is Quality

Answer 1

The fitness for purpose & degree of conformance that a product or process has in meeting requirements.

Question 2

What is Quality Management

Answer 2

The process/DISCIPLINE for ensuring products are delivered to their requirements and STAKEHOLDER EXPECTATIONS.

Question 3

What is the difference between Quality Control and Quality Assurance?

Answer 3

QUALITY CONTROL is the physical process of evaluation, to ensure a product has met its required standard or criteria.

QUALITY ASSURANCE is the process of providing confidence to stakeholders that quality of outputs is being effectively managed to relevant standards.

Question 4

Give some examples of Quality Control

Answer 4

Inspections
Walkthroughs
——————
Process control charts
Pareto Analysis 80/20

Question 5

Provide four examples of Quality Assurance

Answer 5

Training
Applying lessons learned
Audits
Supplier accreditation

Question 6

Name three key requirements of Quality Assurance:

Answer 6

• Setting out testing frequency
• Setting our pass and fail criteria
• Confirming who should test what