QUALITY MANAGEMENT SYSTEM

Question 1

Quality Management System (QMS)

Answer 1

set of rules and processes for doing work correctly ✅

Helps ensure quality in planning and execution 🛠️

Applied to the core business operation.

Question 2

Features of Quality Management System (QMS)

Answer 2

Customer Focus → Make customers happy 😃

Leadership → Strong direction from top 👑

Involvement of People → Engage & empower employees 💪

Process Approach → Use structured methods 📋

System Approach → See org as a connected system 🌐

Continuous Improvement → Always get better 🔄

Factual Decision Making → Use data to decide 📊

Supplier Relationships → Work well with suppliers 🤝