Communication techniques (5)
ACTIVE LISTENING
SILENCE
OPEN-ENDED QUESTIONS
REFLECTION
RESTATING
ACTIVE LISTENING
Hearing, processing and purposely comprehending client‘s words. Client needs to feel a social worker cares about what they are saying.
SILENCE
encourages client to express thoughts and emotions clearly. Maintain eye contact, observed the behavior of the client while sitting quietly.
OPEN ENDED QUESTIONS
When and why questions. “Tell me about your friends versus how many friends do you have?”
REFLECTION
Brings focus to the feelings attached to the clients words. Should I tell the doctor I stopped taking my meds? Do you feel that would benefit you in anyway?
RESTATING
Repeating or paraphrasing. Client opportunity to provide further info.
Substance abuse assessment (6)
acute intoxication/withdrawal potential
Biomedical conditions, and complications
Emotional/behavioral conditions, i.e. psych evaluation
Treatment acceptance or resistance
Relapse potential
Recovery/living environment
Endless list of behavioral mod techniques space (13!)
Systematic desensitization – pair anxiety response with calming response
In vitro desensitization more pairing with anxiety, but it’s a “real “situation
Aversion therapy
Shaping - training, new behavior through prompting and reinforcing
Flooding - like exposure therapy
Modeling – what it sounds like
Assertiveness training
Contingency contract – an actual contract to change behavior – complete with pos/neg consequences built-in
Sensate focus – en vivo desensitization with communication enhancement thrown out. Use sex therapy to desensitize couples to performance anxiety, central massage along with graded “pleasuring “. Think masters and Johnson.
Squeeze technique – ouch! Procedure to delay ejaculation
Timeout
Token economy - like a gold star system
Self instructional training – client discreetly runs through a script on behavior to carry out that will reduce anxiety
CBT works well with… (4)
Phobias
Depression
Anxiety
Addiction
Styles of communication used by SW (4)
Clarification
Summarization
Confrontation
Education
Clarification: SW having client repeat/restate/make clear something already said.
Summarization: SW reflects back to client what they said, highlighting main points
Confrontation: doesn’t have to be a bad thing! Informing, challenging, pointing out inconsistencies, bringing something already on the table into focus
Education: SW providing client with info, they might not be aware of. Example cycle of violence. 
Barriers to functional therapeutic communication (21!)
Too many shoulds and oughts
Instant advise or solutions
Blaming
Judging
Assuming
Lecturing
Winning by logic
Arguing
Glib interpretations
Too much professional jargon
Unearned reassurance
Sarcasm
Pushing client to defensiveness
Too many questions at once
Too many interruptions
Too many “you know “etc.
Dominating conversation
Excessive chitchat to point of avoiding the real stuff
SW must provide structure and guidance to conversation - can’t be too passive
Obvious effort to “fish” for info
Focusing too much on past takes away from conversation about the hear and now
Meta communication (4)
A form of communication that conveys meaning beyond any words that might be used.
Examples:
A heavy sigh
A look of annoyance
Angry body language
Saying “just kidding” after telling an offensive joke
Behavior modification works best for the following disorders
(5)
ADHD
Sexual dysfunction
Compulsive disorders, such as over eating and smoking
Phobic disorders
Kids with autism or mental retardation
High risk factors for suicidality (5)
History of prior attempts (#1 indicator of risk)
Depressed person suddenly cheers up
Just being released from hospital
Just starting regime of antidepressants (may now have energy to carry out a plan.)
Access to firearms 
Techniques that encourage expression of feeling or emotion (3)
Making observations
Clarification
Reframing
Making observations: “you seem sad today”
Clarification: “what do you mean by disappointed?”
Reframing: help client see an issue from a different perspective. “Let’s look at this in a different way“
Techniques that help a client take a step back to make a change (4)
Confrontation
Limit setting
Advising
Probing
Confrontation: pointing out to clients directly and without disapproval, discrepancies inconsistencies, etc. “You were smirking when you gave that last answer” client: “I don’t know why I am like this”. Social worker: “if you feel you have a problem, maybe you should name it so we can talk about it. You must have already built rapport with a client to use this technique.
Limit setting: SW: “it sounds like you aren’t sure if you can trust me.” Client: “why do you say that?” SW: “because you were asking me personal questions”
Advising: if client asked her direct question, SW can make a suggestion or recommendation – they should always convey that client can accept or reject the advice
Probing: this is not therapeutic! Probing clients to satisfy S W‘s curiosity is invasive, uncomfortable, and threatens rights to confidentiality.
Verbal cues to help clients focus (4)
Exploring
Focusing
Summarizing
Partializing
Exploring: “tell me more about how you feel when you are by yourself”
Focusing: questions that help client develop or expand on an idea. “You said you became angry when…”
Summarizing: should be done at the end of a topic, or overall session.
Partializing: breakdown complex issues into more manageable units
Minor consent law in Hawaii
Allows minors, 14 years and older to consent to outpatient mental health services without consent, knowledge or participation of parents or legal guardian, upon consultation and agreement of their licensed therapist.
Empathy versus sympathy
Sympathy: feeling the emotions of others with them. Feeling sorry for someone. Pitying them.
: Understanding emotions without necessarily sharing in them. Being empathetic doesn’t mean relinquishing emotional control. Empathy is the job description of social work.
Stages of change (5)
Precontemplation
Contemplation
Preparation
Action
Maintenance
, Behavior: people who have experienced trauma are inclined to… (8)
Use harmful substances
Keep to oneself
Overwork
Eating problems
Lethargic, fatigued,
Need to do certain things over and over
Engage in strange or risky behavior
Have insomnia 
Circular questioning
Technique to help resistant clients open up – especially in group therapy
Questions that prompt you to look beyond the available facts – consider another person’s perspective
Examples:
If your dad didn’t show up when he was supposed to, how do you think your mother would have felt?
How do you think your sister feels when she sees your mom crying like that?
Symmetrical versus complementary communication
Symmetrical – a conversation between equals
Complementary – one person has more power than the other.
SW/client communication is typically complementary – as SW is sharing expertise. The client does not have