Gossip can contribute to effective communication.
true
In class we talked about encoding. From the list below, who is encoding messages?
Diana, who is writing a detailed summary of this months sales
Rob is bored with his job and is looking for some social and intellectual stimulation at work. What is he likely to do?
Use the grapevine to gossip
Which of the following is a fundemental challenge that managers will likely face when communicating with employees?
Balancing social-emotional and task demands
Dan just received his performance review. He was told that he has to improve his horizontal communication. He doesn’t really understand what this term means and asked you to provide him with an example. Which of the following would respond to horizontal communication?
The vice-president of marketing sends a memo to the vice-president of manufacturing
Avery has a lot of pent-up emotions about her boss, she might use the grapevine to express it.
True
Which of the following would be an example of the mum effect?
A consultant within a medium sized consulting firm delayed telling his senior directors that he had just lost a significant client
Mary is designing a 360 degree feedback appraisal system for her employees. She wants to know what sources she should use to collect feedback on those being evaluated. Who should be incorporated?
All of the above (all options)
You are currently in a Canadian company that is in the process of negotiations with a German firm. Which of the following instructions should you follow?
Keep meetings with the Germans brief and to the point
Gerry is feeling really stressed at work lately. He is really worked up about an interaction between his boss and numerous customers. What would be the best way for Gerry to communicate it?
The grapevine
The mum effect tends to work against voice.
True
Pete is wondering what his 360-degree feedback system should focus on. Which of the following would you suggest that Pete should focus on.
behavioural competencies
A worker at the local supermarket noticed that during covid, many employees and managers were not following and/or respecting the government established guidelines (i.e. washing hands, wearing masks and keeping a two meter distance). The worker in question opted to call the store manager to inform him about these issues. This would be an example of?
voice
Ginny is faced with a difficult situation. She is the CEO of a paper company. Unfortunately, paper sales have decreased significantly and consequently she is going to have to lay off many of her employees. She has to inform all her employees of this decision, but she is so upset about this task, she consequently ends up writing a vague and contradictory email to all her employees, which none of them quite understand. What just happened?
The mum effect caused the workers to have decoding problems
Ashley would be encoding a message if she was _____________
writing a letter
You have noticed that your work colleague, Brian, has been doing a lot of filtering. While you are trying to explain this concept to Brian, he asked if you can provide him an example of filtering. Which of the following would best describe filtering?
Sue didn’t tell her employees about their impending layoffs
Manon, a new manager, just implemented a suggestion box at work in the company break room. Based on what she read, she is hoping that the suggestion box will
enhance upward communication
Pete feels that his working environment allows him to share his beliefs, even if that means sharing information which could be considered “risky”. This is an example of psychological safety.
True
Your friend is trying to improve his communication skills. He just told you a bunch of things that he is going to try to do. Can you identify which one is NOT associated with basic principles of effective communication?
Using technical terms
You are about to receive your first performance evaluation at your new job. Your supervisor, has just informed you that your evaluation will consist of feedback taken from her, your colleagues, and your clients. This would be an example of?
360-degree feedback
