Dan thinks he is experiencing burnout. Yesterday, a close friend/colleague told him: “you really seem depersonalized lately”. Can you tell him what this term means?
treating clients like objects
Ned is so overwhelmed with his workload, he doesn’t even know where to start. It looks like Ned
is encountering role overload
Your friend is thinking of entering a new career, but is worried about burnout. Can you tell her what form of stress is often association with burnout?
boundary role occupancy
Jenn had someone tell her that she has Type A personality, but she has no clue what that means. Can you tell her that people with Type A personalities
have a strong need to control their environment
Fred feels like he is experiencing burnout. He just listed a numerous symptoms, but one of them is clearly NOT associated with burnout. Can you tell him which one?
Sever memory loss
Dave and Nat are currently engaged in conflict. They are having open-minded discussions about their differences and are both open to hearing evidence or ideas that are counter to their current position. What is likely to happen here?
Constructive conflict
One of your friends is new manager in a new company. During his first month, he is noticing that there is quite a bit of conflict within his group. He is really interested in knowing what are the effects of conflict? Which of the following statements would be the most accurate to tell him?
Task conflict is beneficial for team performance
Nurses, who are often in boundary positions, are especially likely to experience stress because
their roles as organizational members may be incompatible with the demands made by the public
Michael thinks that there is some bullying taking place within his organization. Which of the following would be characterized as bullying?
Dwight’s coworkers are constantly teasing him and being overcritical with all his presentations
When is constructive conflict most likely?
The tendency to avoid conflict is suppressed
Adam just started a new job. He is continuously complaining about the workload and how stressed it is making him. What kind of personality does Adam have?
High negative affectivity
Your friend is about to negotiate her new salary. Based on existing research, can you tell her which negotiation tactics were more likely to receive a salary premium?
Collaborating and competing
Bill is noticing that one of his employees seems really stressed lately. He is curious about whether the employees can be influencing his stress levels. As an OB expert, what would you tell Bill about personalities and how it can impact stress?
It can affect the extent to which stressors are perceived as stressful and the types of stress reactions that occur
Pete just started a new job. During his first week, he found himself arguing with other people on this team over who has the authority to make decision and who was responsible for what task. What is this an example of?
a process conflict
Andrew believes he is experiencing workplace conflict. He is thinking of using compromise as a tactic to resolve the conflict. He lists off a bunch of examples of compromises, but one of them is clearly wrong. Can you help him identify the incorrect one?
Compromise is especially useful for resolving conflicts that stem from power differences
Based on research, someone experiencing burnout would likely go through which of the following stages?
Emotional exhaustion -> Cynicism -> Low self-efficacy
Bill owns a medium sized business. He has heard a lot about the term “workplace engagement”, but wants to know if he engages his workforce, what are the consequences? Which of the following would you tell him
Better financial performance and customer satisfaction
Diana is vice-president of customer services, while John is an internet/cable provider. Both occupy
boundary roles
Bruce, your friend and newly appointed manager is concerned about burnout. He recently heard something about the job demands-resources model. Given that you are the OB expert, can you tell him that this model specifies
how job demands cause burnout and job resources cause engagement
An individual’s ________ often determines the extent to which a potential stressor becomes an actual stressor.
personality
