what is the 360 degree review
asking colleges, managers, customers, etc about performance
what is performance management system
a set of integrated management practices designed to help employees maximize performance, thereby allowing the organization to reach its goals
what is the purpose for performance management
compensating
planning
documenting
coaching and developing
what are the steps for an effective performance management
clarifying work to be done
setting goals and establishing a performance plan
providing frequent coaching
conducting a formal review of performance
recognizing and rewarding performance
creating an action plan
why do organizations approach performance management
improves the organizations ability to get the right things done
increases employee job satisfaction by involving them in teamwork and key decisions affecting their jobs
what are some reasons for ineffective performance
organizational factors
job factors
personal factors
what does organization factors mean in relation to ineffective performance
lack of effective communication channels
lack of clear goals
lack of supportive leadership
lack of proper resources
what does job factors mean in relation to ineffective performance
poor designed job
lack of training
mismatch between job requirement and employees skills
unclear expectations
what does personal factors mean in relation to ineffective performance
skills
motivation
personal circumstances: family responsibilities, financial problems, emotional factors
health
what is the term for why performance management systems can fall
CLAST
what does CLAST stand for
Complex and cumbersome
Lack of training for managers
Alignment issues with organizational outcomes
Support from top management is lacking
Toxic or unsupportive organizational culture
what are the three key components for conducting performance reviews
employees
managers
legal requirements
what is the term for legal requirements
SMART-R
What does SMART-R stand for
Standards must be job related
Managers must be able to observe performance
Appeals procedure should be established
Reviews should be discussed openly with employees
Training for managers and supervisors
Require written performance standards for employees
what are some sources of information regarding an employees performance
manager review
self-review
subordinate review
peer review
customer review
what are some performance review methods
trait
behavioural
results
what is the trait method
it measures the extent employee possesses certain characteristics
it can be biased and subjective
what is the behavioural method
collaboration, problem-solving, adherence to procedures, and how they interact with others
what is the result method
measures what is produces and/or achieved
sales figures, project completion, productivity metrics, meeting deadlines, and achieving targets
what does MBO mean
the result method
what is the process of MBO
- set organizational objectives
- set individual objectives
- measure performance
- evaluate performance
- reward employees
