Lesson 7

Question 1

Which are the 3 quality management processes ?

Answer 1

Plan quality Management

Manage Quality

Control Quality

Question 2

Is the process of identifying quality standards and requirements for your project ?

Answer 2

Plan Quality Management

Question 3

Note: In cost of Quality

-Paying now (cost of conformance )
-Paying later (cost of non conformance )

Question 4

Which are the 2 subcategories of non conformance cost ?

Answer 4

Internal Failures :Ex rework, Scrap, excess inventory

External Failures: waste or scrap, legal liability, product recall, loss of reputation and business

Question 5

Which are the 2 subcategories of conformance cost ??

Answer 5

Prevention: training, planning, checklist and procedures, product design verification

Appraisal: testing, inspection & audit, equipment maintenance

Question 6

Which tools can be used to plan and manage quality?

Answer 6

Pareto Chart

Flowchart

Question 7

Which are the 3 QA objectives?

Answer 7

Compliance —> Meet Regulations

Confidence—>Mature processes, Measurable results

Improving the Process—>Eliminate wastes, Streamline processes

Question 8

Use an _____ to group and organize the ideas you captured in a brainstorming session.

Answer 8

Affinity Diagram

Question 9

There are 2 QC goals. Which are they?

Answer 9

-Ensure product meets or exceeds the defined level of quality.

-Finds ways to reduce or eliminate production errors

Question 10

Are a type of vertical bar chart and it is a tool that utilizes statistical analysis

Answer 10

Histogram

Question 11

Which tools are used in Quality control ?

Answer 11

Control charts

Scatter Diagram

Cause and Effect diagram (Ishikawa diagram or fishbone )

Question 13

Tool used to determine the root cause of a quality defect and ways to prevent it from reoccurring?

Answer 13

Cause and effect diagram

Question 14

_____Determine groups or common themes.

Answer 14

Affinity Diagram

Question 15

_____Laverage statistics by focusing on popular areas

Answer 15

Pareto charts

Question 16

_____ Establishes and measures acceptable quality levels

Answer 16

Histogram

Question 17

Verifies that the process is stable

Answer 17

Control chart

Question 18

Provides a cause analysis

Answer 18

Ishikawa diagram

Question 19

Determine correlations bt two variables

Answer 19

Scatter diagram

Question 20

Which of the following is a cost of conformance ?

• Waste
  -Rework
  -Excess inventory
  -Testing

Answer 20

Testing

Question 21

Which quality tool is most appropriate when you are trying to determine where to focus and prioritize team effort ??

-Histogram
-Statical sampling
-Quality Metrics
-Pareto diagrams

Answer 21

Pareto diagram

Question 22

Which of the following is NOT a quality data representation tools ?

Fishbone diagram
Roots cause analysis
Flowchart
Affinity diagram

Answer 22

Roots cause analysis

Question 23

This is the process of auditing the quality requirements to ensure quality standards are used

Control Quality
Plan Quality
The SIPOC model
Managing Quality

Answer 23

Managing Quality

Question 24

Which of the following is a common area of waste in a process ??

Over production
Budget
Materials
People

Answer 24

Over production