What are some things employees agree to before starting a job?
Work to contract
Comply with health & safety
Behave reasonably
Maintain confidentiality
State three things a job description should contain:
Job title
Job summary
Responsibilities and duties
Qualifications and skills
Salary and benefits
List common soft skills used in the workplace
Teamwork and communication
Respect
Flexibility and willingness to learn
Problem solving and creativity
Leadership and time management
Motivation and work ethic
Why is personal conduct important in the workplace?
Customers more likely to do business if: polite, helpful, professional
Increases your reputation –> leads to progression
Give examples of good behaviour in the workplace
Good attendance and punctuality
Showing courtesy and respect for others
Using appropriate language
Following policies and workplace rules
Behaving ethically
What is the impact of poor workplace behaviour?
Creates health and safety issues
Causes conflicts which may reduce productivity or waste time/money
What can poor behaviour lead to?
Loss of sales due to loss in reputation
Companies facing legal action
Give the steps of disciplinary processes in order
Informal conversation
Verbal warning
Formal interview (Line manager)
Written warning
Formal interview (HR)
Final written warning (dismissal)
What is a trade union?
An organisation with members who are workers or employees who contribute to promoting fairness and protection of rights of workers
Give examples of ethical behaviour
Honesty, integrity, equality, respect, being law-abiding
What can a union help with?
Pay and conditions with employers
Discussing changes such as redundancies
Representing the industry
Discussing concerns with employers
Attending and supporting members at meetings
Give the tiers of the organisational hierarchy
Apprentice –> Operator –> Manager –> Director
Why is there a business rationale to promoting diversity for organisations?
Benefits to recruiting and retaining the best employees irrespective of gender, age, religion etc
Non-diverse companies reduce pool of talent
List the nine protected characteristics in the Equality Act 2010
Age
Gender reassignment
Being married or in a civil partnership
Being pregnant or on maternity leave
Disability
Race, nationality, ethnic or national origin
Religion
Sex
Sexual orientation
What are some employer responsibilities under the Equality Act?
Recruitment = non-discriminatory
Interviews = accessible to all
Training = open to all, provided in a non-discriminatory
Reasonable adjustments = overcome disadvantages
Promotions = open to all without bias
What is an example of a reasonable adjustment?
Accessible car parking space for an employee with limited mobility
Appropriate PC equipment for a visually impaired employee
Give the penalties a company could face if they don’t follow the Equality Act
Fines or sanctions, as well as legal action
What is continuous professional development (CPD)?
The learning activities professionals engage in to develop and enhance their abilities throughout their career.
Give some types of CPD
Industry events, mentoring, industry placements, seminars, training courses, distance learning
State the advantages and limitations of CPD
Adv = staff up to date on new ideas + tech, staff feel more valued and motivated
Disadv = training takes time and money, better trained staff could change jobs
Give examples of accredited roles in engineering
Engineering technician (EngTech)
Incorporated engineer (IEng)
Chartered engineer (CEng)
Information and communications technology technician (ICTTech)
What are cobots?
Cobots are controlled directly by humans but use the strength of the robot
Why are humans different to robots?
Humans: get tired, get sick, get bored, unpredictable, can innovate, need wages etc
Define anthropometrics
The study of human body measurements
