Chapter 11 Flashcards

(26 cards)

1
Q

What is the main aim of promotion?

A

To obtain and retain customers

Other objectives include increasing sales, reminding consumers, and improving business image.

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2
Q

What are the two types of promotion in business?

A
  • Above the line
  • Below the line

Above the line involves independent media, while below the line includes direct marketing and personal selling.

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3
Q

What does above the line promotion involve?

A

Advertising in the media

It is a paid method of communicating with the mass market.

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4
Q

List the objectives of promotion.

A
  • Increase sales
  • Remind consumers
  • Encourage purchases
  • Demonstrate product superiority
  • Improve business image
  • Reassure customers
  • Encourage retailer support

These objectives guide promotional strategies.

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5
Q

What type of advertising provides information to potential purchasers?

A

Informative advertising

It includes details like price and specifications.

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6
Q

What is the goal of persuasive advertising?

A

To convince consumers to purchase a product

It often compares products to highlight superiority.

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7
Q

What is the purpose of reassuring advertising?

A

To comfort existing customers

It suggests they made the right choice in purchasing.

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8
Q

What are some methods of below the line promotion?

A
  • Direct mailing
  • Sales promotion
  • Personal selling
  • Exhibitions and trade fairs
  • Public relations
  • Sponsorship
  • Merchandising

These methods do not rely on media.

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9
Q

What is direct mailing?

A

Sending product information via post

Also known as mail shots.

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10
Q

List examples of sales promotions.

A
  • Free gifts
  • Coupons
  • Loyalty cards
  • Competitions
  • BOGOF offers
  • Money-off deals

These are short-term incentives to encourage purchases.

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11
Q

What is the main advantage of personal selling?

A

Personal attention from sales representatives

This method promotes products through direct contact.

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12
Q

What is the role of public relations in promotion?

A

To communicate with interested parties

Aims to improve the image of the firm and its products.

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13
Q

What is sponsorship?

A

Financial support for an event in exchange for advertising

Example: a sports team wearing a company’s logo.

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14
Q

List advantages of sponsorship.

A
  • Brand exposure
  • Improved brand image
  • Targeted audience reach
  • Networking opportunities
  • Community commitment

These benefits enhance brand visibility and reputation.

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15
Q

List disadvantages of sponsorship.

A
  • High costs
  • Difficult to measure effectiveness
  • Risk of negative publicity
  • Limited control over brand representation
  • Short-term benefits

These factors can impact the overall success of sponsorship.

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16
Q

What is merchandising?

A

Influencing consumers at the point of sale

Examples include product layout and display material.

17
Q

What factors should be considered when choosing methods of promotion?

A
  • Cost
  • Market type
  • Product type
  • Stage in product life cycle
  • Competitor’s promotions
  • Legal factors

These factors influence promotional strategy.

18
Q

What is the definition of branding?

A

Giving a product a name, sign, symbol, or logo

It helps consumers recognize and differentiate products.

19
Q

List the types of branding.

A
  • Manufacturer brands
  • Own-label brands
  • Generic brands

Each type serves different market needs.

20
Q

What are the advantages of branding?

A
  • Easy recognition
  • Builds trust
  • Allows higher pricing
  • Differentiates from competitors
  • Attracts new customers

Strong branding can lead to business expansion.

21
Q

What are the disadvantages of branding?

A
  • Significant investment required
  • Time-consuming to build
  • Vulnerable to reputation damage

These challenges can hinder brand development.

22
Q

List ways to build a brand.

A
  • Exploiting unique selling points
  • Advertising
  • Sponsorship
  • Using social media

These methods help establish and promote a brand.

23
Q

What is viral marketing?

A

Encouraging people to share messages electronically

It leverages the internet for product promotion.

24
Q

What is emotional branding?

A

Using consumer emotions to build a brand

It aims to create a relationship between consumers and brands.

25
List advantages of **emotional branding**.
* Creates customer connection * Unique emotional identity * Willingness to pay more * Encourages word-of-mouth ## Footnote Emotional branding can enhance customer loyalty.
26
List disadvantages of **emotional branding**.
* Cultural differences in emotions * Can become less effective if widely used * Expensive to maintain ## Footnote These factors can complicate emotional branding strategies.