Chapter 13 Flashcards

(14 cards)

1
Q

What is place in the context of distribution?

A

Availability of products for customers to make purchases

It includes physical place, availability, and visibility.

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2
Q

What is the channel of distribution?

A

The route taken by a product from the producer to the consumer

It involves various intermediaries such as wholesalers and retailers.

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3
Q

What are the main functions of wholesalers?

A
  • Buy from manufacturers
  • Sell to retailers
  • Break bulk
  • Repack goods
  • Redistribute smaller quantities
  • Store goods
  • Provide delivery services

Wholesalers play a crucial role in the distribution process.

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4
Q

What services do retailers provide?

A
  • Buy large quantities from manufacturers/wholesalers
  • Sell small quantities to consumers (breaking-bulk)
  • Sell in convenient locations
  • Add value through services (e.g., packing, delivery, repair)

Retailers are essential in connecting consumers with products.

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5
Q

Name common types of retail outlets.

A
  • Independents
  • Supermarkets
  • Department stores
  • Multiples
  • Online retailers
  • Superstores
  • Street vendors/kiosks
  • Market traders

Each type serves different consumer needs and preferences.

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6
Q

What is a two-stage distribution?

A

Producers market products directly to consumers without intermediaries

Examples include banks, hairdressing, and restaurants.

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7
Q

What are some methods of direct marketing?

A
  • Internet
  • Direct mail
  • Door-to-door selling
  • Mail order catalogues
  • Direct response adverts
  • Shopping parties
  • Telephone selling

These methods allow producers to reach consumers directly.

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8
Q

What factors should be considered when selecting a channel of distribution?

A
  • Type of product
  • Consumers
  • Quantity to be delivered
  • Location
  • Legal constraints
  • The market

Each factor influences the effectiveness of the distribution strategy.

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9
Q

What are some changes in distribution methods due to technological developments?

A
  • Growth in online shopping
  • Large US-style shopping malls
  • Use of call centers
  • Supermarkets extending product range and hours
  • Shopping as a leisure activity

These changes reflect evolving consumer behaviors and preferences.

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10
Q

What does e-commerce refer to?

A

The use of electronic systems to sell goods and services

It includes both B2C and B2B transactions.

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11
Q

Define Business to Consumer (B2C).

A

Selling products/services directly between a business and end-users

B2C has expanded significantly with the rise of the Internet.

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12
Q

Define Business to Business (B2B).

A

Supportive enterprises offering goods/services that other businesses need

B2B companies target a different audience compared to B2C.

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13
Q

What are the benefits of online distribution for consumers?

A
  • Cheaper prices
  • 24/7 shopping
  • Huge variety of choices
  • Accessibility from anywhere with internet

Online shopping enhances consumer convenience and options.

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14
Q

What are the benefits of online distribution for businesses?

A
  • Lower operating costs
  • Lower start-up costs
  • Automated transaction processing
  • Less paper usage
  • Online payment options
  • Wider market reach
  • 24/7 service

Online distribution can significantly reduce overhead and expand market access.

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