Chapter 9 Flashcards

(25 cards)

1
Q

What are the three key marketing objectives?

A
  • Increase market share
  • Increase revenue
  • Build a brand

These objectives guide businesses in their marketing strategies.

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2
Q

Why are marketing objectives important?

A
  • Provide direction for the marketing department
  • Monitor progress against targets
  • Allow for management by objective
  • Form the basis of marketing strategy

They help businesses stay focused and measure success.

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3
Q

List the stages of the product life cycle.

A
  • Development
  • Introduction
  • Growth
  • Maturity and saturation
  • Decline

Each stage has different sales expectations and strategies.

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4
Q

During the development stage, what is the primary focus?

A

Designing the product

Costs are high, and there are no sales at this stage.

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5
Q

What occurs during the introduction stage of a product?

A
  • Sales are slow
  • Costs incurred for launch
  • Promotion to raise awareness

The length of this stage varies by product.

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6
Q

In the growth stage, what happens to sales?

A

Sales begin to grow rapidly

Unit costs may fall as production increases.

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7
Q

What characterizes the maturity and saturation stage?

A
  • Sales level off
  • Peak sales
  • Market becomes saturated

Competitors enter the market, and extension strategies may be used.

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8
Q

What leads to the decline stage of a product?

A
  • Changing consumer tastes
  • New technology
  • Introduction of new products

Most products experience a decline eventually.

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9
Q

What are extension strategies?

A
  • Product adjustments
  • Finding new markets
  • Developing a wider product range
  • Targeting specific markets
  • Changing appearance or packaging
  • Encouraging more frequent use

These strategies aim to prolong a product’s life cycle.

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10
Q

What does the Boston Matrix analyze?

A

Product portfolio based on market growth and relative market share

It classifies products into four categories: Stars, Cash Cows, Problem Children, and Dogs.

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11
Q

Define Stars in the Boston Matrix.

A
  • High market growth
  • High market share

Stars require significant investment to maintain growth.

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12
Q

What are Cash Cows in the Boston Matrix?

A
  • Low market growth
  • High market share

They generate significant cash and require minimal investment.

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13
Q

What characterizes Dogs in the Boston Matrix?

A
  • Low market growth
  • Low market share

Investment should be minimized, and they may need to be phased out.

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14
Q

What is the Marketing Mix commonly known as?

A

The 4Ps: product, price, place, promotion

It refers to the elements used to meet consumer needs.

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15
Q

What is a Unique Selling Point (USP)?

A

Feature that distinguishes a product from rivals

Developing a USP can provide a competitive edge.

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16
Q

In mass markets, what is a common pricing strategy?

A

Going rate pricing

This strategy helps avoid price wars among competitors.

17
Q

What is a key characteristic of niche markets?

A

Products have significant differences from rivals

Businesses can charge higher prices due to less competition.

18
Q

What distinguishes outbound marketing?

A

Directing marketing material at potential customers unexpectedly

Examples include direct mail and targeted adverts.

19
Q

What is inbound marketing?

A

Attracting potential customers to websites seeking solutions

This strategy focuses on drawing customers in rather than pushing messages out.

20
Q

What are the two main types of marketing strategies in B2B?

A
  • Outbound marketing strategies
  • Inbound marketing strategies

These strategies help businesses reach potential customers effectively.

21
Q

Define outbound marketing strategies.

A

Directing marketing material at potential customers whether they are expecting it or not

Examples include direct mail, email, telephone marketing, sponsorship, targeted adverts, and trade shows.

22
Q

Define inbound marketing strategies.

A

Attracting potential customers to websites when they are looking for suppliers or solutions to problems

This approach focuses on drawing customers in rather than pushing marketing material out.

23
Q

List common inbound marketing techniques.

A
  • Blogging
  • Social media marketing
  • Search engine optimization
  • Free e-books
  • Video marketing
  • Targeted email marketing

These techniques aim to engage potential customers and drive traffic to websites.

24
Q

What is a hybrid strategy in marketing?

A

A combination of both outbound and inbound methods

This approach utilizes the strengths of both strategies to reach customers.

25
How can businesses develop **customer loyalty**?
* Communication * Customer service * Customer incentives * Personalization * Preferential treatment ## Footnote These practices encourage customers to return and engage with the business.