What are emotions?
Psychological behavioural and physiological experiences that create readiness to act
What are attitudes?
A cluster of beliefs, feelings, and behavioural intentions
Difference between emotions and attitudes?
Emotions are short experiences
Attitudes are more stable judgements
What is cognitive dissonance?
Emotional discomfort from conflicting beliefs, feelings, and behaviour
What is emotional labor?
Effort and control needed to express required workplace emotions
Jobs with high emotional labour?
Jobs with frequent intense and varied emotional displays
What is surface acting?
Faking the required emotion
What is deep acting?
Changing actual feelings to match required emotions
What is emotional intelligence?
Ability to recognize and manage emotions in yourself and others
What are the four parts of emotional intelligence?
Self-awareness
awareness of others,
self regulation,
managing others emotions
What is job satisfaction?
Positive emotional evaluation of one’s job
What is EVLN?
Exit: leaving the job (quit, absence)
Voice: trying to improve the situation
Loyalty: patiently waiting for improvement
Neglect: reducing effort or performance
What is affective commitment?
Emotional attachment to the organization
(Best type of commitment)
What is continuance commitment?
Staying because of leaving is costly
What is normative commitment?
Staying out of moral obligation
What is stress?
Adaptive response to perceive challenge or threat
Difference between eustress and distress
Eustress: positive stress
Distress: harmful stress
Four main workplace stressors?
Organizational constraints,
interpersonal conflict,
work overload
low task control
