Delegation

Question 1

Getting work done through others

Sharing responsibility and authority with subordinates and holding them accountable for their performance

Answer 1

Delegation

Question 2

Purposes of Delegation

Answer 2

1. A means for promoting internalized motivation and job enrichment
2. Saves time and can help develop others
3. Maximizes the use of the talents of staff associates

Question 3

Aspects of Delegation

Answer 3

1. Responsibility
2. Authority
3. Accountability

Question 4

Aspects of Delegation

Denotes delegation. Refers to what must be done to complete a task

Answer 4

Responsibility

Question 5

Aspects of Delegation

The power to make final decisions and give commands

Answer 5

Authority

Question 6

Aspects of Delegation

Refers to liability

Fulfillment of the formal obligation to disclose to referent others the purposes, principles, procedures, relationships, results, income and expenditures for which one has authority

Answer 6

Accountability

Question 7

Five Rights of Delegation

Answer 7

1. Right task
2. Right circumstance
3. Right person
4. Right direction/communication
5. Right supervision

Question 8

Factors to consider before deciding to delegate

Answer 8

1. Potential for harm
2. Complexity of the task
3. Amount of problem solving and innovation required
4. Unpredictability of outcomes
5. Level of patient interaction

Question 9

How to effectively delegate?

Answer 9

1. Identify necessary skills and education levels
2. Plan ahead
3. Select and empower capable personnel
4. Communicate goals clearly
5. Empower the delegate
6. Set deadlines and monitor progress
7. Monitor the role and provide guidelines
8. Evaluate performance
9. Reward accomplishment

Question 10

Areas to consider for delegation

Answer 10

1. Routine task
2. Task for which you do not have time
3. Problem-solving
4. Change in your own job emphasis
5. Capability building

Question 11

Areas not to be delegated

Answer 11

1. The power to discipline
2. Responsibility for maintaining role
3. Overall control
4. Hot potato

Question 12

Barriers to Delegation

Answer 12

1. “I can do it myself” fallacy
2. Lack of ability to direct
3. Absence of controls that warn of impending difficulties
4. Aversion to taking a risk

Question 13

Common errors to Delegation

Answer 13

1. Under delegating
2. Over delegating
3. Improper delegation