The priority is to benefit patients and all other internal and
external customers.
Quality is achieved through the participation of everyone in
the organization.
Quality Principles
Improvement opportunities are developed by focusing on
the work progress.
Decisions to change or improve a system or process are
made based on data.
Quality Principles
Improvement of the quality of service is a continuous process
Quality Principles
Implications (basta yung formula)
Value = Quality of Outcomes/Cost
A function of both quality outcomes and cost
value
Can be the patient’s clinical of functional outcomes
Outcomes
The cost of both direct and indirect patient care needs
Cost
PDCA Cycle
Plan
Do
Check
Act
Focus Methodology
Focus
Organize
Clarify
Understand
Select