Quality Management Tools

Question 1

Include measures of central tendency, measures of variability, tests of significance, and correlation.

Answer 1

Statistical Techniques

Question 2

Refers to the middle value and general trend of the numbers (mean, median, and mode).

Answer 2

Central Tendency

Question 3

Dispersion of the measurements (range, standard deviation, interdependence measures)

Answer 3

Variability

Question 4

T-Test, regression analysis, and chi-square test

Answer 4

Test of Significance

Question 5

Refers to the extent to which two variables are related (coefficient of determination helps determine the percentage of variance - case and effect relationships)

Answer 5

Correlation

Question 6

It is a free-flowing generation of ideas that has the potential to generate excitement, equalize involvement, and result in original solutions to the problem

Answer 6

Brainstorming

Question 7

This method uses a series of votes to cut the list in half each time, thus reducing the number of items to be considered

Answer 7

Multivoting

Question 7

It is a method to determine the most popular or important items from a list, without a lot of discussion or difficulty

Answer 7

Multivoting

Question 8

It is a group decision-making process for generating a large number of ideas in which each member works by himself or herself

Answer 8

Nominal Group

Question 9

A combination of brainstorming, multivoting, and nominal group techniques

Answer 9

Delphi Method

Question 9

This tool is used when the group is not in one location, and is frequently carried out through main or email.

After each step in the process, the data are sent to one person, who compiles the data and sends out the next step to the participants for complications.

Answer 9

Delphi Method

Question 9

This technique is used when group members have different opinions and goals

Answer 9

Nominal Group

Question 10

Organizes tasks, issues, or actions, and prioritizes them by agreed-upon criteria.

The tool combines the tree diagram and the L-shaped matrix diagram, displaying the best possible effect.

Answer 10

Prioritization Matrix

Question 11

Graphic displays of data points over time

________ are control charts without the control limits

Answer 11

Run/Trend Chart

Question 12

Their name comes from the fact that the user looks for trends in the data or a significant number of data points going in one direction or to one side of the average

Answer 12

Run/Trend Chart

Question 13

Are run charts to which control limits have been added above and below the mean to distinguish between common and special causes

Ex: employees in UCL and LCL

Answer 13

Control Charts

Question 14

A graphical display of a process, as it is known to its author or team, that outlines the process

Answer 14

Process Flow Chart

Question 15

Through management of the data and information, the team comes to a common understanding and knowledge concerning the process.

Answer 15

Process Flow Chart