What are the 5 models of communication
- linear
- interactional
- transactional
- Westley & Maclean
- Dance’s Helical Spiral
Linear model
Include components of sender, message, channel and receiver
Communication involves a sender – someone trying to communicate message – and receiver, intended recipient of message – then channel through which message sent
Environmental noise can influence how message received
Explains one-way communication but struggles to explain more complex communication
Interactional Model
Takes into account that communication involves interaction
Follows same principles as above yet recipient can also send message back via same or different channel
Still doesn’t explain complex communication
transactional model
People can communicate simultaneously
People in communication act as senders and receivers at same time
Communicating via channels which can still be influenced by environmental noise
Creates shared meaning of world
Westley and Maclean’s model
Have sender and receiver, yet, channel can control or change type of messages being sent
Ex. Twitter vs snap vs email
Channel can also be a gatekeeper
Proposes that personal characteristics of receiver influences how they receive message
Receiver can send message back
Dance’s helical spiral model
Proposed communication is a never-ending, expanding spiral
As we get older our communication gets more complex
More of a metaphorical model
What are Dan Colemans 5 elements of emotional intelligence
- self-awareness
- self-regulation
- motivation
- empathy
- social skills
self awareness
capacity to understand own emotions, strengths, limitations
self-regulation
capacity to manage emotions & their effect on our behaviour
motivation
capacity for learning, self-improvement
empathy
capacity to understand people emotions/reactions
social skills
capacity to effectively interact with others & maintain relationships
emotional intelligence consists of…
- perceiving emotion
- assimilating emotion
- understanding emotion
- managing emotion
measurement of emotional intelligence with 4-dimension scale
- awareness of own emotions
- management of own emotion
- awareness of others emotions
- management of others emotions
Ronald Riggio’s 7 categories of social skills?
- emotional expressivity
- emotional sensitivity
- emotional control
- social expressivity
- social sensitivity
- social control
- social manipulation
emotional expressivity
ability to spontaneously and accurately express ones emotional states, attitudes and interpersonal feelings
emotional sensitivity
ability to quickly decode others non-verbal communication
emotional control
ability to control the emotions you want to display
social expressivity
verbal skills, ability to engage others in interaction
social sensitivity
ability to understand other verbal communication and what is appropriate in social situations
social control
ability to control yourself in social situations, self-presentation skill
social manipulation
how skilfully we use social skills to manipulate others to achieve an end
