e-commerce

Question 1

what is e-commerce ?

Answer 1

it is the buying and selling of goods online

Question 2

what are advantaqges of e-commerce for the business?

Answer 2

-customers worldwide can be targeted so increase potiental sales
-may reduce costs as high street premises may not be required
-website can be used to target special offers to particular customers
-the business will gather personal details about a customer when they purchase a product which can be used for market research purposes

Question 3

what are disadvantages of e-commerce for the business?

Answer 3

-customers may not want to disclose personal information.under GDPR the business must ensure that it keeps the customer information safe
-can be expensive to make and maintain a website
-employees may need training to update the website
-technical problems may occur which prevent customers from placing an order

Question 4

what are the advantages for the customers?

Answer 4

-can purchase 24/7 from any location
-products may be cheaper than in shops
-products will be delivered to your door
-its easier to find the best deals using comparisions websites and online reviews

Question 5

what are the disavantages for the customers?

Answer 5

-goods cant be seen or handled before buying
-returning items may be more costly and time consuming
-after purchasing a product,customers may receive unwanted communication from the business