training

Question 1

what are the benefits of training?

Answer 1

-increased productivity as staff are better skilled

• improved quality of finished product
• fewer accidents will occur
• greater job satisfaction and motivation for employees

-lower staff turnover as staff feel valued as the business has invested in them

• better candidates applying for posts due to the improved reputation of the organisation
• employees are trained in a range of skills ( multi-skilling),therefore establishing more flexible workforce

Question 2

what are the 3 types of training?

Answer 2

-induction(internal)
-on the job (internal)
-off the job(external)

Question 2

what are the costs of training?

Answer 2

• financial cost of training can be high as off the job training may need to be paid for
• once trained,staff may leave for better paid jobs

-productivity may decrease as staff are trained and are taken away from their jobs for training

• some employees may not want to be trained and so may be demotivated and waste the training

Question 3

definition of induction training? ( internal)

Answer 3

• this is training given to new employees to cover aspects such as health and safety procedures ,organisational policies and overview of facilities .

Question 4

what are the benefits of induction training?

Answer 4

• ensures new employees are following the expected guidelines/policies

-allows new employees to settle before the pressure of the job starts

Question 5

what are the costs of induction training?

Answer 5

-for highly complex jobs it may take weeks before the employee is ready to start working on their own

• may use up management time as new employee is shown around/introduced to others

Question 6

definition of on the job training?(internal)

Answer 6

• this is training carried out within the workplace whilst the employee is performing their normal duties

Question 7

benefits of on the job training?

Answer 7

• employees are trained using their normal equipment
• training us tailored to the businesses needs and objectives

-is less expensive than off the job as courses dont need to be paid for

Question 8

costs of on the job training?

Answer 8

-existing workers may not pass on best techniques

• productivity may decrease whilst training takes place if experienced member of staff and /or equipment is being used for training purposes

Question 9

definition of off the job training?(external)

Answer 9

-this is the training that occurs outside the workplace,eg at college or training center

Question 10

benefits of off the job training?

Answer 10

• training is provided by experienced professionals/experts
• qualifications can be gained by employees
• allows training to take place away from the main function of the business meaning there are fewer distractions

Question 11

costs of off the job training?

Answer 11

• other staff may need to cover the work of an employee who is sent on the course
• is more expensive than on the job due to having to pay for courses/professionals/qualifications

-the training course may not use the same equipment as the business uses

Question 12

what are the 6 methods of training?

Answer 12

-apprenticeship
-job rotation
-multimedia
-coaching
-demonstration
-role play

Question 13

definition of apprenticeship?

Answer 13

-employees ( often at the start of their career) learning skills from experienced staff whilst they work on the job ( eg plumber,mechanic)

Question 14

definition of job rotation?

Answer 14

-employees learns the skills of the variety of roles within the organisation (leads to multi skilling)

Question 15

definition of mult i media?

Answer 15

-dvds,powerpoints and online tools are used to show/present information for the employees to learn

Question 16

definition of coaching?

Answer 16

• being taken through a process step-by-step by a skilled trainer

Question 17

definition of demonstration?

Answer 17

-employee watches a task being completed then performs it themselves

Question 18

definition of role play?

Answer 18

acting out a role /scenario to show employees how to perform a particular task ( eg customer service role plays)