stand Flashcards

(8 cards)

1
Q

What is the STAND model?

A

Speaking up clearly and firmly when needed without becoming passive, aggressive, or emotionally flooded. Its core process is: S = State the issue clearly
T = Tie it to facts, standards, or impact
A = Ask directly for what you need
N = Name the boundary or consequence
D = Deliver calmly and repeat if necessary

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2
Q

What problem is the STAND model designed to solve?

A

Speaking up clearly and firmly when needed without becoming passive, aggressive, or emotionally flooded.

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3
Q

What are the steps of the STAND model?

A

S = State the issue clearly
T = Tie it to facts, standards, or impact
A = Ask directly for what you need
N = Name the boundary or consequence
D = Deliver calmly and repeat if necessary

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4
Q

What is the master question for the STAND model?

A

What needs to be said clearly here, what do I need, where is the boundary, and how can I say it firmly without becoming hostile or apologetic?

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5
Q

When should I use the STAND model?

A

Use it in conflict, feedback, boundary setting, negotiation, leadership conversations, and moments when silence would cost too much.

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6
Q

What mistake does the STAND model try to prevent?

A

It prevents passive resentment, vague communication, overexplaining, and swinging from silence to aggression.

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7
Q

What is the one-line rule of the STAND model?

A

Say it clearly, ground it in facts, ask directly, and hold the boundary calmly.

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8
Q

How do I know I am using the STAND model correctly?

A

You are using it correctly if your message gets clearer, your boundaries become more visible, and you need less emotional force to be taken seriously.

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