Chapter 26

Question 1

Group

Answer 1

Individuals who share norms and goals and have a
common identity

Question 2

Team

Answer 2

A group of individuals who work toward a common
goal or objective

Question 3

Common goal

Answer 3

The same objective

Question 4

Collaboration

Answer 4

Members interact, communicate, and
cooperate with each other to achieve their shared goal

Question 5

Roles

Answer 5

Each member take on specific roles

Question 6

Interdependence

Answer 6

Members rely on each other to accomplish
the goal

Question 7

Accountability

Answer 7

A team as a whole is responsible for the final
result

Question 8

Formal groups

Answer 8

Assigned by organization or
manager to accomplish specific goals
o ex) work group; committee

Question 9

Informal groups

Answer 9

When members’ overriding
purpose of getting together is friendship or common interest
o ex) interest group; alumni group

Question 10

Task roles

Answer 10

: Responsibilities that group members take on to
help achieve the group’s task goals.
 Focused on the completion of tasks and the accomplishment
of the group’s objectives.
 Defining, clarifying, and pursuing task goals
 Keeping the group “on track”

Question 11

Maintenance roles

Answer 11

Responsibilities that group members take
on to ensure that the group remains cohesive, positive, and
supportive
 Foster supportive and constructive interpersonal relationships
 Keeping the group “together”

Question 12

Norms

Answer 12

Shared expectations, rules, and behaviors that
guide how members interact with one another and
approach tasks.
o help consistency in behavior
o promote group cohesion
o clarify what is acceptable
 Behavioral norms (e.g., how to communicate)
 Performance Norms (e.g., the standard of work quality)

Question 13

Work teams

Answer 13

o Require full commitment from members
o Long term
 ex) regular teams at work

Question 14

not all groups are teams

Answer 14

true

Question 15

Cross-functional teams

Answer 15

o Specialists from different departments put on the same
team
 ex) product launching team that consists of members from
R&D, manufacturing, and marketing divisions

Question 16

Project teams

Answer 16

o Assembled to address a specific problem, task, or project
o Dissolution after the specific task is completed

Question 17

Virtual teams

Answer 17

o Teams that work together over time and distance, using
electronic media to combine their efforts and achieve
common goals; increased after COVID
o Flexible and efficient; not constrained by time or
physical locations
o Management issues (e.g., lack of interaction, less control)

Question 18

Self-managed teams

Answer 18

o High autonomy
o Employees act as their own supervisor

Question 19

XYZ Inc. brings together specialists from R&D,
manufacturing, and marketing teams to compose a
product launching team. This implies that the firm is
creating a(n) _____ team.
A. virtual
B. cross-functional
C. sanctional
D. informal
E. task-oriented

Answer 19

B. cross-functional

Question 20

Michele is a freelancer who works with a publishing company on
an editorial team. She resides in Connecticut, while the
company is based in Illinois. Michele attends team meetings
via Zoom and is in constant email contact. This is an example
of a(n) ____ team.
A. internet
B. distance
C. virtual
D. cross-functional
E. self-managing

Answer 20

virtual

Question 21

There is no one-size-fits-all optimal team size

Answer 21

True

Question 22

Negative effects of team size increase

Answer 22

o Communication inefficiencies
o Conflict
o Coordination (e.g., social loafin

Question 23

A larger team can allow for a broader range of
expertise.

Answer 23

true

Question 24

In larger teams, role overlaps among members may
occur

Answer 24

true

Question 25

Larger teams generally have better communication efficiencies

Answer 25

False

Question 26

Different teams may function better in different team sizes.

Answer 26

true

Question 27

Factors contribute to social loafing

Answer 27

 Diffusion of Responsibility: Feel less personally responsible for the outcome.  Lack of Identifiability: Individual contributions may not be easily identifiable (* less pressure to perform at their best)  Size of the Group: The larger the group, the more likely social loafing is to occur (* feel less visible, more anonymous)

Question 28

How to reduce social loafing

Answer 28

 Ensuring individual responsibility  Measuring individual performance o ex) Hybrid rewards  Integrating team-based rewards with individual rewards  Maintaining group size at a proper le

Question 29

What has been shown by research to reduce social loafing? o having a diverse group o having a larger group o allowing groups to choose their own members o providing hybrid rewards

Answer 29

providing hybrid rewards

Question 30

Groupthink

Answer 30

A cohesive group’s unwillingness to consider alternative points of view. This can be caused by: o The desire and pressure for harmony or conformity in the group o Group members try to minimize conflict o Closed network

Question 31

Avoiding Groupthink

Answer 31

- Assign the role of “evaluator” to each group member - Invite outside experts to observe and react to group’s dynamics - Assign someone to be a “devil’s advocate” at each meeting

Question 32

Influence (Social Influence)

Answer 32

change in the belief, attitude, or behavior of a person (the target of influence) which results from the action, or presence of another person (the influencing agent)

Question 33

Five Bases of Power

Answer 33

Legitamite power (+ / -) reward power coersive power expert power referent power

Question 34

Legitimate Power (+/-)

Answer 34

Obtain compliance because of formal authority (e.g., formal work titles; managerial positions)

Question 35

Reward Power

Answer 35

Obtain compliance by providing or granting rewards (e.g., ability to offer pay raises)

Question 36

Coercive Power

Answer 36

Make threats of punishment and deliver actual punishment (e.g., ability to fire someone)

Question 37

Referent Power

Answer 37

Use one’s personal characteristics and social relationships (e.g., charisma, reputation, celebrities, network of relationship)

Question 38

Expert Power

Answer 38

Have valued knowledge or information over those who need the knowledge or information (e.g., doctors, lawyers)

Question 39

Position Power: Power associated with a job or position

Answer 39

Legitimate Power(+/-) * Reward Power * Coercive Power

Question 40

Personal Power: Power independent of a job or position

Answer 40

Expert Power * Referent Power

Question 41

Produce Compliance or Resistance

Answer 41

Reward Coercive Negative Legitimate

Question 42

Produce Commitment

Answer 42

Positive legitimate expert referent

Question 43

Gina promised her employees if they reached the goal of fewer than 5 customer complaints during December she would give them each a $500 gift card. What type of power is Gina using and what is her likely result? A. Coercive, commitment B. Negative legitimate, compliance C. Expert, resistance D. Referent, commitment E. Reward, compliance Test your Knowledge

Answer 43

E. Reward, compliance

Question 44

Professor Smith promises Professor Davis that he will buy him dinner if Professor Davis covers class for him one day while Professor Smith is presenting a paper at a conference. Professor Davis agrees, although he is merely going to hand out an assignment to students and be available for questions if they have any. Professor Smith is using his ________ power and Professor Davis is ________. A. reward; committed B. reward; complying C. referent; committed D. referent; complying E. expert; complying

Answer 44

B. reward; complying

Question 45

what reduces social loathing

Answer 45

hybrid rewards