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Decks in this class (55)
Release Management
Which practice makes new services...,
Which is a purpose of release man...,
What is included in the purpose o...
3
cards
Continual Improvement
Which practice needs the right cu...,
Which practice recommends that or...,
Which of the following practices ...
20
cards
Service Level Management
Which practice recommends the use...,
Which itil practice recommends pe...,
Which practice includes conductin...
14
cards
Service Request Management
Which practice would help a user ...,
Which practice has a purpose that...,
Which practice ensures that servi...
12
cards
Service Configuration Management
Identify the missing words in the...,
Identify the missing word in the ...
2
cards
Supplier Management
Which practice has the purpose of...,
Identify the missing word in the ...,
Which practice s purpose includes...
3
cards
Incident Management
Which practice improves customer ...,
A service will be unavailable for...,
Which practice minimizes the impa...
15
cards
Problem Management
Which practice involves the manag...,
Which practice needs people who u...,
Which practice recommends using t...
18
cards
Relationship Management
Which itil practice has the purpo...,
Which practice nurtures links wit...,
Which practice nurtures links wit...
4
cards
Information Security Management
Which practice has a purpose that...,
Which practice has a purpose that...,
Which practice has a purpose that...
4
cards
Deployment Management
Which practice is responsible for...,
What is the purpose of the deploy...
2
cards
Change Enablement
What does change enablement prima...,
Which two of the following are co...,
Which statement about the change ...
7
cards
Change Control
Which practice ensures that any a...
1
cards
IT Asset Management
Which practice has a purpose that...,
Which practice has a purpose that...,
What is included in the purpose o...
3
cards
Monitoring and Event Management
Which practice has a purpose that...,
Which practice identifies changes...,
Which statement about the purpose...
4
cards
Service Management
What is a set of specialized orga...,
Which dimension of service manage...,
Which dimension of service manage...
6
cards
Partners And Suppliers
What should be considered as part...,
Which dimension focuses on relati...,
Which is considered by the partne...
4
cards
Organizations and People
Which two are considered part of ...,
Which is described by the organiz...,
Which dimension is most concerned...
4
cards
Information and Technology
Which dimension considers the app...,
Which dimension considers data se...,
Which dimension includes the know...
4
cards
Value Stream
Which statement about a service v...,
What describes the steps needed t...,
Which statement about value strea...
4
cards
Guiding Principles
What are guiding principles 1,
Which two statements about the gu...,
Which most helps an organization ...
7
cards
Start Where You Are
Which statement about the use of ...,
Which guiding principle says that...,
Which activity is not recommended...
4
cards
Focus On Value
Which guiding principle considers...,
Which guiding principle considers...,
Which is part of the focus on val...
6
cards
Think And Work Hollistically
Which is a recommendation of the ...,
Which guiding principle is primar...,
Which guiding principle helps an ...
6
cards
Progress Iteratively With Feedback
Which is a result of applying the...,
What is recommended by the guidin...,
Which guiding principle helps to ...
6
cards
Collaborate and Promote Visibility
What can help to reduce resistanc...,
An organization asks a stakeholde...,
Which guiding principle discourag...
4
cards
Keep It Simple and Practical
Which of the following guiding pr...,
Which approach is correct when ap...,
Which guiding principle says that...
7
cards
Optimize and Automate
Which guiding principle focuses o...,
Which guiding principle recommend...,
Which two of the following statem...
5
cards
Service
Which facilitates outcomes that c...,
What are typically recognized thr...,
What can a service remove from th...
9
cards
Service Requests
Why should some service requests ...,
Which statement about the automat...,
Which will not be handled as a se...
9
cards
Service Provision
Which gives a user access to a sy...,
Which is a description of service...
2
cards
Service Desk
What impact does automation have ...,
Identify the missing word s in th...,
Which practice is most likely to ...
20
cards
Service Relationship
In service relationships what is ...,
Which statement about service rel...,
Which statement about service rel...
6
cards
Service Level Agreement
Which is a key requirement for a ...,
An sla is a service level agreeme...,
Why should a service level agreem...
7
cards
Service Offering
A service offering may include go...,
Which statement about service off...,
Which statement about service off...
3
cards
Utility
What can be used to determine if ...,
Which describes the utility of a ...,
What term is used to describe the...
3
cards
Warranty
What term is used to describe whe...,
Which term relates to service lev...,
What is the definition of warranty 3
3
cards
Value of A Service
What is the value of a service 1
1
cards
Service Value Chain
Which statement about the service...,
Which is an external input to the...,
Which can act as an operating mod...
8
cards
Service Value System
What describes how components and...,
Which includes governance managem...,
What includes governance as a com...
9
cards
Value Chain Activity
Which value chain activity ensure...,
Which best describes the purpose ...,
Which value chain activity ensure...
13
cards
Incident & Problem
What is defined as an unplanned i...,
Which will help solve incidents m...,
Which usually requires a team of ...
18
cards
Known Error
What is the definition of a known...,
What is a problem that has been a...,
What is a problem that has been a...
3
cards
Miscellaneous
Which is an example of a business...,
What must always be done before a...,
Which action is performed by a se...
14
cards
Continual Improvement Register
Which is a use of a continual imp...,
What is important for a continual...,
How is a continual improvement re...
5
cards
Organization
What varies in size and complexit...,
Identity the missing word s in th...,
Identify the missing word in the ...
3
cards
Standard Change
Which is the best example of a st...,
Which statement about standard ch...,
Which is a low risk change that h...
3
cards
Change Authority
Which statement about change auth...,
Which describes a change authority 2,
Which is correct about change aut...
5
cards
Outputs & Outcomes
Which statement about outputs is ...,
Which statement about outcomes is...,
Which statement about outcomes is...
7
cards
Change Schedule
What is a change schedule primari...,
What is the primary use of a chan...,
Which is a use of the change sche...
3
cards
Workaround
Which two practices use workaroun...,
When should a workaround be creat...
2
cards
Configuration Item
What is a configuration item 1,
What is defined as any component ...
2
cards
Change
Which term is used to describe re...,
Which term is used to describe re...,
Which is the addition modificatio...
4
cards
Roles
Identify the missing words in the...,
Which role approves the cost of s...,
Which is part of the definition o...
12
cards
Proposition
Which costs are included in the v...,
Which is part of the value propos...
2
cards
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ITIL4 REVIEW
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