Utility

Question 1

What can be used to determine if a service is ‘fit for purpose’?
A. Availability
B. Warranty
C. Outcome
D. Utility

Answer 1

D. Utility

Question 2

Which describes the utility of a service?
A. A service that is fit for use
B. A service that meets its service level targets
C. A service that increases constraints on the consumer
D. A service that supports the performance of the consumer

Answer 2

D. A service that supports the performance of the consumer

Question 3

What term is used to describe the functionality of a service?
A. Output
B. Outcome
C. Utility
D. Warranty

Answer 3

C. Utility