1
Q
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?
A. Deployment management
B. Release management
C. Change control
D. Service configuration management
A
C. Change control
ITIL4 REVIEW
flashcards
Decks in class (55)
# Cards
-
Release Management3
-
Continual Improvement20
-
Service Level Management14
-
Service Request Management12
-
Service Configuration Management2
-
Supplier Management3
-
Incident Management15
-
Problem Management18
-
Relationship Management4
-
Information Security Management4
-
Deployment Management2
-
Change Enablement7
-
Change Control1
-
IT Asset Management3
-
Monitoring and Event Management4
-
Service Management6
-
Partners And Suppliers4
-
Organizations and People4
-
Information and Technology4
-
Value Stream4
-
Guiding Principles7
-
Start Where You Are4
-
Focus On Value6
-
Think And Work Hollistically6
-
Progress Iteratively With Feedback6
-
Collaborate and Promote Visibility4
-
Keep It Simple and Practical7
-
Optimize and Automate5
-
Service9
-
Service Requests9
-
Service Provision2
-
Service Desk20
-
Service Relationship6
-
Service Level Agreement7
-
Service Offering3
-
Utility3
-
Warranty3
-
Value of A Service1
-
Service Value Chain8
-
Service Value System9
-
Value Chain Activity13
-
Incident & Problem18
-
Known Error3
-
Miscellaneous14
-
Continual Improvement Register5
-
Organization3
-
Standard Change3
-
Change Authority5
-
Outputs & Outcomes7
-
Change Schedule3
-
Workaround2
-
Configuration Item2
-
Change4
-
Roles12
-
Proposition2
