Keep It Simple and Practical

Question 1

Which of the following guiding principles proposes the elimination of unnecessary work?
A. Keep it simple and practical
B. Think and work holistically
C. Start where you are
D. Progress iteratively with feedback

Answer 1

A. Keep it simple and practical

Question 2

Which approach is CORRECT when applying the guiding principle ‘keep it simple and practical’?
A. Only add controls and metrics when they are needed
B. Design controls and metrics first, then remove those not adding value
C. Design controls and metrics and add them individually until all are implemented
D. Only add controls and metrics that are required for compliance

Answer 2

A. Only add controls and metrics when they are needed

Question 3

Which guiding principle says that services and processes should NOT provide a solution for every exception?
A. Keep it simple and practical
B. Collaborate and promote visibility
C. Think and work holistically
D. Optimize and automate

Answer 3

A. Keep it simple and practical

Question 4

Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?
A. Progress iteratively with feedback
B. Collaborate and promote visibility
C. Think and work holistically
D. Keep it simple and practical

Answer 4

D. Keep it simple and practical

Question 5

Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?
A. Keep it simple and practical
B. Think and work holistically
C. Start where you are
D. Progress iteratively with feedback

Answer 5

A. Keep it simple and practical

Question 6

Which is a recommendation applying the guiding principle ‘keep it simple and practical’?
A. Communicate in a way the audience can hear
B. Sometimes nothing from the current state can be re-used
C. If a practice is easier to follow it is more likely to be adopted
D. Fast does not mean incomplete

Answer 6

C. If a practice is easier to follow it is more likely to be adopted

Question 7

A good way to apply the ITIL guiding principle ‘keep it simple and practical’ is to:
A. Communicate so that the audience will hear
B. Re-use nothing from the current state
C. Adopt a practice which is easy to follow
D. Understand that fast does not mean incomplete

Answer 7

C. Adopt a practice which is easy to follow