Value Chain Activity

Question 1

Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?
A. Plan
B. Improve
C. Design and transition
D. Deliver and support

Answer 1

A. Plan

Question 2

Which BEST describes the purpose of the ‘improve’ value chain activity?
A. To organize a major improvement initiative into several smaller initiatives
B. To make new and improved services and features available for use
C. To ensure a shared understanding of the vision and improvement direction for all products and services
D. To continually improve all products and services across all value chain activities

Answer 2

D. To continually improve all products and services across all value chain activities

Question 3

Which value chain activity ensures that service components meet agreed specifications?
A. Plan
B. Design and transition
C. Obtain/build
D. Deliver and support

Answer 3

C. Obtain/build

Question 4

Which is included in the purpose of the ‘deliver and support’ value chain activity?
A. Meeting stakeholder expectations for time to market
B. Understanding the organization’s service vision
C. Understanding stakeholder needs
D. Providing services to agreed specifications

Answer 4

D. Providing services to agreed specifications

Question 5

Which is one of the MAIN concerns of the ‘design and transition’ value chain activity?
A. Understanding the organization’s vision
B. Understanding stakeholder needs
C. Meeting stakeholder expectations
D. Ensuring service components are available

Answer 5

C. Meeting stakeholder expectations

Question 6

Which is provided by the ‘engage’ value chain activity?
A. Ensuring that stakeholder expectations for quality are met
B. Ensuring that stakeholder needs are understood by the organization
C. Ensuring that service components are available when needed
D. Ensuring that services are operated to meet agreed specifications

Answer 6

B. Ensuring that stakeholder needs are understood by the organization

Question 7

Which describes the ‘plan’ value chain activity?
A. It ensures a shared understanding of the current status and vision for all products and services across the organization
B. It ensures that services are delivered and supported according to agreed specifications and stakeholders’ expectations
C. It ensures that service components are available when and where they are needed, and meet agreed specifications
D. It ensures continual improvement of products, services, and practices across all value chain activities

Answer 7

A. It ensures a shared understanding of the current status and vision for all products and services across the organization

Question 8

Which is included in the purpose of the ‘improve’ value chain activity?
A. Ensuring the continual improvement of practices across all value chain activities
B. Ensuring that services continually meet expectations for quality, costs, and time to market
C. Ensuring a shared understanding of the improvement direction for services across the organization
D. Ensuring continual engagement and good relationships with all stakeholders

Answer 8

A. Ensuring the continual improvement of practices across all value chain activities

Question 9

Which value chain activity ensures that ongoing service activity meets user expectations?
A. Plan
B. Engage
C. Obtain/build
D. Deliver and support

Answer 9

D. Deliver and support

Question 10

Which value chain activity is concerned with the availability of service components?
A. Obtain/build
B. Design and transition
C. Deliver and support
D. Plan

Answer 10

A. Obtain/build

Question 11

Which statement about the inputs and outputs of the value chain activities is CORRECT?
A. Each value chain activity receives inputs and provides outputs
B. The organization’s governance will determine the inputs and outputs of each value chain activity
C. Some value chain activities only have inputs, whereas others only have outputs
D. Inputs and outputs are fixed for each value chain activity

Answer 11

A. Each value chain activity receives inputs and provides outputs

Question 12

Which of the following statements is included in the ‘improve’ value chain activity’s purpose?
A. Ensure the continual improvement of practices across all value chain activities
B. Ensure services continually meet expectations for quality, costs, and time to market
C. Ensure a shared understanding of the improvement direction for services across the organization
D. Ensure continual engagement and good relationships with all stakeholders

Answer 12

A. Ensure the continual improvement of practices across all value chain activities

Question 13

Which value chain activity ensures that ongoing service activity meets user expectations?
A. Plan
B. Engage
C. Obtain/build
D. Deliver and support

Answer 13

D. Deliver and support