Proposition

Question 1

Which costs are included in the value proposition of a service?
A. Additional expense that the service consumer has because they are using the service
B. Money that the service consumer no longer needs to spend because they are using the service
C. Tangible or intangible results for the service consumer because they are using the service
D. The benefits, usefulness, and importance of the service that are perceived by the service consumer

Answer 1

B. Money that the service consumer no longer needs to spend because they are using the service

Question 2

Which is part of the value proposition of a service?
A. Costs removed from the consumer by the service
B. Costs imposed on the consumer by the service
C. Outputs of the service received by the consumer
D. Risks imposed on the consumer by the service

Answer 2

A. Costs removed from the consumer by the service