Known Error Flashcards by Arsinca Mira

Q

What is the definition of a known error?
A. An unplanned interruption to a service, or reduction in the quality of a service
B. A cause, or potential cause, of one or more incident
C. A problem that has been analyzed and has not been resolved
D. Any change of state that has significance for the management of a service or other configuration item (CI)

A

C. A problem that has been analyzed and has not been resolved

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Q

What is a problem that has been analyzed but has not been resolved?
A. Workaround
B. Incident
C. Known error
D. Risk

A

C. Known error

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Q

What is a problem that has been analyzed but has not been resolved?
A. Workaround
B. Incident
C. Known error
D. Event

A

C. Known error

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