Value Stream

Question 1

Which statement about a service value stream is CORRECT?
A. It uses prescriptive inputs and outputs
B. It is a value chain activity
C. It integrates practices for a specific scenario
D. It is used to provide governance

Answer 1

C. It integrates practices for a specific scenario

Question 2

What describes the steps needed to create and deliver a specific service to a consumer?
A. Service management
B. Practices
C. A value stream
D. Service level management

Answer 2

C. A value stream

Question 3

Which statement about value streams is CORRECT?
A. Each value stream must include all six value chain activities
B. Each value stream must include suppliers or partners
C. Each value stream must be designed for a specific scenario
D. Each value stream must include all 34 ITIL practices

Answer 3

C. Each value stream must be designed for a specific scenario

Question 4

Which of the four dimensions contributes MOST to defining activities needed to deliver services?
A. Partners and suppliers
B. Organizations and people
C. Value streams and processes
D. Information and technology

Answer 4

C. Value streams and processes