Change Enablement

Question 1

What does ‘change enablement’ PRIMARILY focus on?
A. Changes to service levels
B. Changes to products and services
C. Changes to organizational structure
D. Changes to skills and competencies

Answer 1

B. Changes to products and services

Question 2

Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed
A. 1 and 2
B. 2 and 3
C. 3 and 4
D. 1 and 4

Answer 2

C. 3 and 4

Question 3

Which statement about the ‘change enablement’ practice is CORRECT?
A. Service requests are usually normal changes that can be implemented quickly without authorization
B. Emergency changes are changes that must be fully tested and fully documented prior to implementation
C. Standard changes are changes that need to be scheduled, assessed and authorized following a standard process
D. Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

Answer 3

D. Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

Question 4

Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?
A. Relationship management
B. Change enablement
C. Release management
D. Monitoring and event management

Answer 4

B. Change enablement

Question 5

Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?
A. Service request management
B. Incident management
C. Service desk
D. Change enablement

Answer 5

D. Change enablement

Question 6

Which practice balances management of risk with maximizing throughput?
A. Problem management
B. Incident management
C. Continual improvement
D. Change enablement

Answer 6

D. Change enablement

Question 7

Which is included in the purpose of the ‘change enablement’ practice?
A. Make new and changed services available for use
B. Ensure that risks have been properly assessed
C. Record and report selected changes of state
D. Plan and manage the full lifecycle of all IT assets

Answer 7

B. Ensure that risks have been properly assessed