Workaround

Question 1

Which two practices use workarounds?
A. Change enablement and continual improvement
B. Change enablement and problem management
C. Problem management and incident management
D. Incident management and continual improvement

Answer 1

C. Problem management and incident management

Question 2

When should a workaround be created?
A. As soon as possible, once the incident is logged
B. After the resolution of a problem
C. When a problem cannot be resolved quickly
D. When a potential permanent solution has been identified

Answer 2

C. When a problem cannot be resolved quickly