Information and Technology

Question 1

Which dimension considers the application of artificial intelligence to service management?
A. Organizations and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes

Answer 1

B. Information and technology

Question 2

Which dimension considers data security and privacy?
A. Organizations and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes

Answer 2

B. Information and technology

Question 3

Which dimension includes the knowledge needed for the management of services?
A. Organizations and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes

Answer 3

B. Information and technology

Question 4

Which of the four dimensions focuses on managing data in compliance with industry regulations?
A. Partners and suppliers
B. Organizations and people
C. Value streams and processes
D. Information and technology

Answer 4

D. Information and technology