Change

Question 1

Which term is used to describe removing something that could have an effort on a service?
A. A change
B. An incident
C. A problem
D. An IT asset

Answer 1

A. A change

Question 2

Which term is used to describe removing something that could have an effect on a service?
A. A change
B. An incident
C. A problem
D. An IT asset

Answer 2

A. A change

Question 3

Which is the addition, modification or removal of anything that could have an effect on services?
A. A change
B. An event
C. A service request
D. A problem

Answer 3

A. A change

Question 4

Identify the missing word in the following sentence:
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services.
A. problem
B. risk
C. change
D. configuration item

Answer 4

C. change