problems in communication can be traced to two problems of perception
-Selective perception
-Stereotyping
Selective perception
The process of screening out information that a person wants or needs to avoid
Stereotyping
The process of making assumptions about individuals based solely on their belonging to a certain gender, race, age, or other group.
The three most significant developments in IT that appear to impact managerial communication
-networked computer systems
-wireless capabilities
-social networks
Networked computer systems
-Computers are linked into an organisation-wide network
-Communication is fast and immediate
-Communication is inexpensive and convenient
-Instant messaging
Electronic commerce
-Business-to-consumer transactions (B2C)
-Business-to-business transactions (B2B)
-Business-to-administration transactions (B2A)
-Consumer-to-administration transactions (C2A)
Independent Communications Authority of South Africa (ICASA
It plays a significant role in terms of developing appropriate market-friendly regulations and helping to ensure a stable climate for investment in ICT
ICASA’s mandate
To regulate electronic communications and postal services in the public interest.
Computer ethics
the application of moral principles to the use of computers and the Internet.
Protection of Personal Information (POPI) Act 4 of 2013
It regulates how organisations handle, store, and secure personal information.
four issues must be addressed at the workplace for online virtual communication to be successful
-Trust-building
-Ensuring routine communication during all hours of the day to accommodate people in different time zones and making sure that employees are spending enough time with each other to get the job done properly
-Considering which type of communication technology is being used to communicate virtually
-Ensuring accountability
For businesses to communicate effectively in this virtual environment, they also need to consider the following
-R-R-AG
-Get everyone onboard
-Avoid interruptions
-Reduce distractions
-Respect instant messaging
Organisational barriers to communication
-s-a-d
-Authority and status levels
-Specialisation of task functions by members
-Different goals
Individual barrier to communication
-Semantics
-Emotions
Ways of overcoming some of the barriers to effective communication include the following
-RREL
-Encouraging feedback
-Listening actively
-Restraining negative emotions
-Regulating the flow of information
Persuasion
It refers to altering behaviour through reasoning and communication.
Influence
It refers to whenever there is a change in an individual’s thoughts, feeling, or behaviour, because of another person’s personality.
Steps in persuasive communication
-Confirm your credibility
-Know your target audience or person
-Communicate benefits and action
-Reinforce your position
-Connect emotionally with your target audience or person
Seven Cs of effective communication
-Concise
-Complete
-Courteous
-Clear
-Considerate
-Correct
-Concrete
Principles of persuasion
-The principle of liking
-The principle of reciprocity
-The principle of social proof
-The principle of consistency
-The principle of authority
-The principle of scarcity
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Chapter 122
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Chapter 1.222
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Chapter 1.316
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Chapter 221
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Chapter 2.223
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Chapter 2.31
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Chapter 420
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Chapter 4.218
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Chapter 722
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Chapter 7.219
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Chapter 7.320
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Chapter 7.423
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Chapter 820
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Chapter 8.221
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Chapter 8.320
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Chapter 8.420
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Chapter 921
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Chapter 9.220
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Chapter 9.322
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Chapter 9.45
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Chapter 1020
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Chapter 10.216
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Chapter 1120
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Chapter 11.220
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Chapter 11.320
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Chapter 11.43
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Chapter 1220
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Chapter 12.220
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Chapter 12.320
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Chapter 12.47
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Chapter 1320
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Chapter 13.220
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Chapter 1420
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Chapter 14.218
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Chapter 1520
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Chapter 15.220
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Chapter 15.37
